Privacy Policy

1. Introduction

Audientia ("we", "our", or "us") operates the Audientia platform, an AI-powered interview coaching and career intelligence service. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our service, accessible at audientia.com.

By using Audientia, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.

We comply with applicable privacy laws globally, including the General Data Protection Regulation (GDPR) for users in the European Economic Area, the UK GDPR, the California Consumer Privacy Act (CCPA), the Australian Privacy Act 1988, and other applicable regional laws.

2. Information we collect

2.1 Information you provide directly

• Account information: Your name, email address, and password when you register.
• Payment information: Billing details processed by Stripe. We never store card numbers — Stripe handles all payment data.
• Interview responses: Text answers you type during interview coaching sessions.
• CV text: Text you paste into the CV Review feature. This is processed in memory only and never stored on our servers.

2.2 Information collected automatically

• Usage data: Pages visited, features used, timestamps, and session duration.
• Device information: Browser type, operating system, and IP address.
• Performance scores: Interview scores, CV scores, and coaching feedback generated from your sessions.

2.3 Video and audio data

When you use the camera and microphone features, video frames are captured at 1 frame per second and sent directly to OpenAI's API for analysis. We never store video frames or audio recordings on our servers. Only your resulting scores and coaching notes are saved. You are always asked for explicit consent before we access your camera or microphone.

3. How we use your information

We use your information to:

• Provide, maintain, and improve our services
• Generate AI-powered company reports, interview questions, and coaching feedback
• Process payments and manage subscriptions
• Send transactional emails (account confirmation, subscription receipts)
• Monitor usage to enforce fair use and rate limits
• Detect and prevent fraud and abuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models.

4. Third-party services

We use the following third-party services to operate Audientia:

5. Data retention

We retain your data for as long as your account is active. Specifically:

• Account information is retained until you delete your account
• Interview session scores and feedback are retained until you delete them or your account
• CV text is never retained — it is processed in memory only
• Video frames and audio recordings are never retained
• Payment records are retained as required by applicable tax and financial laws (typically 7 years)

6. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a portable format
• Objection: Object to processing of your data for certain purposes
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at privacy@audientia.com. We will respond within 30 days.

7. International data transfers

We are based in Australia. Our service providers (including OpenAI, Stripe, and Vercel) may process your data in the United States and other countries. Where required by law, we ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses for transfers from the EEA.

8. Children's privacy

Audientia is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at privacy@audientia.com.

9. Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed passwords (bcrypt), HTTP-only authentication cookies, and regular security reviews. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of Audientia after changes constitutes acceptance of the updated policy.

11. Contact us

For privacy-related questions, requests, or complaints, contact us at: